A New Smart Government Experience: Six Major Convenience Innovations Brought by Medical-Administrative Self-Service Terminals
A New Smart Government Experience: Six Major Convenience Innovations Brought by Medical-Administrative Self-Service Terminals
Medical-administrative self-service terminals provide comprehensive convenience to the public, mainly reflected in the following aspects:
- One-Stop Convenience Services
- Integrates cross-departmental services such as healthcare, social security, and household registration
- Supports over 50 high-frequency government service items for self-service processing
- Achieves the “one-visit completion” service goal
- Intelligent Service Experience
- 24/7 round-the-clock service availability
- Supports contactless processing via facial recognition and fingerprint authentication
- Provides voice guidance, smart form-filling, and other assistive features
- Efficient and Convenient Operation
- Reduces single transaction processing time to under 3 minutes
- Supports multiple payment channels, including e-payment and cash
- Enables self-service printing of various certificates and receipts
- Special Group Care
- Equipped with barrier-free access and user-friendly interfaces
- Offers large-font and voice-assisted service modes
- Supports multilingual services (including dialects)
- Epidemic Prevention Features
- Enables “contactless” service processing
- Supports self-service verification of health codes
- Provides real-time epidemic prevention policy inquiries
Case Study:
After deployment at a municipal government service center:
- Queue times at service windows decreased by 70%
- Daily average transaction volume increased threefold
- Public satisfaction reached 98%
Future Development Directions:
- Expand more “cross-province online processing” services
- Deepen the “one-network processing” service model
- Advance AI-powered features such as intelligent pre-review
These convenient services are making government affairs processing smarter, more efficient, and more user-friendly.